Idaho Power Equipment Damage
The Idaho Power claims team will investigate damage to Idaho Power equipment. This investigation includes:
- Reviewing how the damage occurred
- Obtaining relevant documentation and photographs
- Determining who is responsible
- Collecting repair cost information
- Issuing a bill for the amount necessary to repair damage to the equipment/property
Idaho Power has a responsibility to all customers to manage its business in a prudent and financially responsible manner. This is why Idaho Power issues bills for repairs to damaged equipment. To learn more, read our frequently asked questions.
Frequently Asked Questions
What type of damage claims does Idaho Power usually see?
I damaged Idaho Power equipment. What happens next?
Several types of incidents might trigger the damage claims process. Some of the most common incidents include the following: vehicle or farm equipment collisions with power poles and other Idaho Power equipment, overhead power line damage and excavation activities that damage underground lines/equipment.
Will I receive a bill?
Idaho Power will assign the incident to a Damage Claims representative, who will identify the responsible party (or parties) and collect repair cost information from our field offices. You may receive a call from the representative if they need more information about the incident.
Please keep any documents or photographs that relate to the incident — these will help us resolve the claim, especially if you don’t think you are responsible.
You may wish to report a claim to your vehicle or homeowner’s insurance company and ask them to work directly with Idaho Power to resolve the claim. Once you have contacted your insurance company, please provide the Idaho Power claims representative with your insurance adjuster’s name, contact information and claim number.
Idaho Power cooperates with law enforcement agencies and the criminal court system.
How long will it take to get a bill?
Idaho Power will bill the responsible party to recover costs to repair damaged equipment.
What are my options for paying the bill?
Idaho Power wants to resolve damage claims quickly and thoroughly. In approximately 80% of incidents, Idaho Power’s claims department will send a bill to the responsible party within 60 days. If outside services such as a flagging company are used, billing could be delayed. The claims representative assigned to the incident will notify you if billing is delayed for an extended period.
What if I'm billed and think I am not responsible for the damage?
- Make a payment online.
- Mail a check or money order to: Idaho Power Corporate Cashier/Damage Claims
P.O. Box 6062
Boise, ID 83707
- Pay via phone by calling 208-388-6456 with either a credit or debit card (an additional $2.75 fee applies).
- Automatic payment through your financial institution. Contact your claims representative for details.
If you’re unable to pay the bill in full, please call 208-388-6456 to speak with your representative to discuss payment arrangement options.
I have more questions. How do I contact Idaho Power’s damage claims department?
Contact the Idaho Power claims representative as soon as possible after receiving the bill. If you believe there is another responsible party, please be prepared to provide that information to the claims representative.