Terms and Conditions - Idaho Power

Last updated: May 2026

The following terms and conditions (these “Terms and Conditions”) constitute a binding agreement between you and Idaho Power Company (“Idaho Power,” “we,” “us,” or “our”), which is the chief operating subsidiary of holding company IDACORP, Inc., regarding the access or use by you of www.idahopower.com, all other websites owned and operated by Idaho Power, including mobile websites and Idaho Power’s mobile applications (“Site”).

Please read these Terms and Conditions carefully. IF YOU VISIT OUR SITE, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS and acknowledge that you have received and read our PRIVACY POLICY. In addition, when you use any current or future Idaho Power service or visit or purchase from any business affiliated with Idaho Power or its parent company, IDACORP, Inc., whether or not included in this Site, you also will be subject to the terms applicable to such service or business that are set forth in these Terms and Conditions.

You must be 18 years of age or older and reside in the United States or any of its territories to use the Idaho Power Site. By accepting these Terms and Conditions, you represent that you have the legal authority to do so, and that, if you have accepted these Terms and Conditions on behalf of any person or entity, you represent that you have legal authority to do so and that such person or entity agrees to be responsible to us if you or such person or entity violates these Terms and Conditions. If these Terms and Conditions are not acceptable to you in full, you must immediately terminate your use of this site.

We may supply different or additional terms in relation to some of our products and services, and those different or additional terms become part of your agreement with us if you use those products or services. If there is a conflict between these Terms and Conditions and the additional terms, the additional terms will control for that product or service.

This Site and these Terms and Conditions may be changed by Idaho Power at any time and we will provide you with notice of such changes, such as by updating the date at the top of these Terms and Conditions. Please review this link on a regular basis for changes. All changes are effective immediately when we post them and apply to all access to and use of this Site thereafter. Continued use of this Site following any change constitutes your acceptance of the change.

Persons with disabilities who need assistance accessing these Terms and Conditions may contact us as provided for in this document and depending on your individual needs, we will grant reasonable requests to furnish these Terms and Conditions in an alternative format.

1. PRIVACY

Please review Idaho Power’s Privacy Policy, which describes how we collect, use, share, or otherwise process information about you.

2. OWNERSHIP, LICENSE AND RESTRICTIONS ON USE

2.1 This Site contains proprietary material of Idaho Power or its content suppliers and licensors that is protected by copyright and other laws respecting proprietary rights. All content included on this Site including, but not limited to, text, graphics, logos, button icons, images, audio clips and digital downloads is the property of Idaho Power or its content suppliers and licensors and protected by United States and international laws. The Site is also protected by copyright as a collective work and/or compilation, pursuant to U.S. copyright and international copyright laws. Furthermore, all software used on this Site is the property of Idaho Power or its software suppliers and licensors and protected by United States and international copyright laws. Idaho Power and its licensors retain all rights in this Site and the materials herein, including, without limitation, all copyright and other proprietary rights worldwide in all media. You may not use this Site or any material herein except as expressly permitted under these Terms and Conditions.

2.2 IdahoPower.com and other marks used on this Site are registered trademarks of Idaho Power, IDACORP, Inc., or other subsidiaries of IDACORP, Inc., in the United States and other countries. IdahoPower.com graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Idaho Power or IDACORP, Inc. and its subsidiaries. Idaho Power’s trademarks and trade dress may not be used in connection with any product or service that is not Idaho Power’s, may not be used in any manner that is likely to cause confusion among customers, may not be used in any manner that disparages or discredits Idaho Power, or used, copied, imitated, or shared in any other manner without our prior written permission. All other trademarks not owned by Idaho Power or its subsidiaries that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by Idaho Power, IDACORP, Inc., or its subsidiaries.

2.3 Subject to these Terms and Conditions, Idaho Power grants you a limited nonexclusive, nontransferable, nonsublicensable, revocable license to access and use this Site for your personal, noncommercial use or legitimate business purposes or as otherwise approved in writing by IDACORP or Idaho Power. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, download (other than page caching), display, or in any way exploit any of the content, software, materials, or this Site in whole or in part. In no event shall materials from this Site be stored in any information storage and retrieval system without the prior written permission from Idaho Power. While accessing Idaho Power’s services you are prohibited from, without Idaho Power’s prior written authorization, performing manually or in an automated fashion any of the following actions: access or tamper with nonpublic areas of the Site or the systems used to host it; probe, test, or scan (especially for vulnerabilities) the Site; circumvent authentication, breach, or otherwise attempt to access the Site and services provided except through published interfaces; scrape the Site or its content (without express written consent); interfere or disrupt access for other customers, hosts, or networks; induce undue burden on systems through the use of malware, spam, denial of service type of attacks, or other material that is malicious or technologically harmful; engage in resale, trade, or commercial use of this Site or its contents; engage in any collection and use of any product listings, descriptions, or prices; make any derivative use of this Site or its contents; download or copy account information for the benefit of another; or use data mining, robots, or similar data gathering and extraction tools.

3. YOUR IDAHO POWER ACCOUNT

You may need to register for an account to access some or all of our services. You are responsible for maintaining the security and confidentiality of your account information and your credentials and for restricting access to your account. You also accept responsibility for all activities that occur under your account and credentials. You will immediately notify Idaho Power of any unauthorized use of your account, or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account or credentials. You agree to provide true, accurate, current and complete account information, and you are responsible for keeping such information up to date. Idaho Power reserves the right to reclaim usernames, including on behalf of businesses or individuals that hold legal claim, including trademark rights, in those usernames.

4. AUTOMATIC PAYMENTS

Idaho Power offers customers the option to set up automatic recurring payments for their monthly Idaho Power bills. By enrolling in Idaho Power’s Auto Pay program, you authorize Idaho Power to initiate recurring debit payments for the full amount of your monthly bill from the checking or savings account you specify. By providing us with payment instructions, you authorize us to follow such instructions and process such payments. Once your recurring payment enrollment is processed, all monthly payments will be automatically withdrawn from your specified account on your monthly bill due date, unless you terminate your authorization in the manner described herein. You agree to be bound by any rules your financial institution requires for pre-authorized electronic funds transfers. We are not responsible for any activities or charges incurred between you and any payment processor used. You are responsible for all fees charged by your financial institution associated with the pre-authorized payment option. YOU HAVE THE RIGHT TO TERMINATE YOUR AUTHORIZATION AT ANY TIME ONLINE BY LOGGING INTO YOUR ACCOUNT THROUGH THE SITE AND TERMINATING YOUR ENROLLMENT IN AUTO PAY. YOU MUST TERMINATE AUTO PAY BEFORE 5AM MOUNTAIN TIME ON THE DUE DATE OF THE APPLICABLE MONTHLY BILL TO AVOID HAVING SUCH PAYMENT DEBITED AFTER TERMINATION. You must keep your checking or savings account information updated. If you do not update your account information and Idaho Power is unable to withdraw funds in the amount due on your Idaho Power account, you may be subject to applicable late fees, returned item charges and any fees or charges assessed by your financial institution. You will review each bill you receive and agree to give Idaho Power timely notice of any disputed billings, subject to OAR 860-021-0135 if you are an Oregon resident, and Idaho Code §61-642 Rule 203 and 204 if you are an Idaho resident. Idaho Power may issue adjustments to bills in accordance with applicable rules and regulations. Each of us and you agree to be bound by the NACHA ACH Operating Rules and Guidelines, and the Electronic Fund Transfer Act as each pertain to any ACH transactions initiated by us following your instructions, and you acknowledge that the origination of ACH transactions to the account(s) provided in your payment instructions must comply with the provisions of all applicable laws. IDAHO POWER SHALL BEAR NO LIABILITY OR RESPONSIBILITY FOR ANY DELAY IN THE ACTUAL DATE ON WHICH YOUR ACCOUNT IS DEBITED.

5. COMMENTS, COMMUNICATIONS AND OTHER CONTENT

Users may submit suggestions, ideas, comments, questions or other information so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of content. Idaho Power reserves the right (but not the obligation) to remove or edit such content.

If you do post content or submit material to this Site, you grant Idaho Power, IDACORP, Inc., and its subsidiaries a nonexclusive, royalty-free, perpetual, irrevocable, transferrable, and sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media without compensation whatsoever to you. You grant Idaho Power, IDACORP, Inc., and its affiliates the right, but not the obligation, to use the name that you submit in connection with such content. You represent and warrant the following: that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these Terms and Conditions or applicable law and will not cause injury to any person or entity; and that you will indemnify Idaho Power, IDACORP, Inc., and its subsidiaries for all claims resulting from content you supply. Idaho Power has the right, but not the obligation, to monitor and edit or remove any messages, material or content submitted by you. Idaho Power takes no responsibility and assumes no liability for any content posted by you or any third party.

6. COPYRIGHT INFRINGEMENT

Just as we require users of our services to respect our copyrights and other intellectual property rights, we respect the copyrights and other intellectual property rights of users of the Site and other third parties by maintaining a policy to, in appropriate circumstances, terminate the user accounts of those who repeatedly infringe the intellectual property rights of others. In accordance with the Digital Millennium Copyright Act, if you believe in good faith that your copyrighted work has been reproduced on the Site without authorization in a way that constitutes copyright infringement, you may notify our designated agent by mail to:

Idaho Power
Attn: Cheryl Thompson, Corporate Secretary
Re: Copyright Infringement
P.O. Box 70
Boise, ID 83707

Please provide the following information:

The identity of the allegedly infringed work and of the allegedly infringing work;
Identification of the content you believe to be infringing in a sufficiently precise manner to allow us to locate that content;
Your name, address, daytime phone number and email address, if available;
A statement that you have a good-faith belief that the use of the copyrighted work is not authorized by the owner, his or her agent, or the law;
A statement of the accuracy of the notice and, under penalty of perjury, that you are authorized to act on behalf of the owner; and
Your electronic or physical signature.

7. ELECTRONIC COMMUNICATIONS

When you visit this Site, fill out a web form on the Site, or send emails to Idaho Power, you are communicating with Idaho Power electronically. You are responsible for the accuracy of the information you send to us. Once you’ve contacted Idaho Power electronically, Idaho Power will communicate with you by either email or posting notices on this Site. By communicating with Idaho Power electronically, you consent to receive communications from Idaho Power electronically and you agree that all agreements, notices, disclosures, and other communications that Idaho Power provides to you electronically satisfy any legal requirement that such communications be in writing.

From time to time, we may also send you promotional communications via email, including, but not limited to, newsletters, surveys, and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe link provided therein.

You can submit questions, comments, suggestions, ideas, original or creative materials or other information about Idaho Power or the Idaho Power Site (collectively, “Feedback”). Feedback shall become the sole property of Idaho Power. Idaho Power shall own exclusive rights, including, without limitation, all intellectual property rights, in and to Feedback and shall be entitled to the unrestricted use and dissemination of Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

8. LINKS TO OTHER WEBSITES

Idaho Power provides links to the websites of affiliated companies and certain other businesses, including third-party social media platforms (e.g., Facebook page, LinkedIn page, Instagram page, or X feed). Such links are provided for your convenience only, and if you access any other websites linked to from this Site you do so at your own risk. Idaho Power is not responsible for examining or evaluating, and does not warrant the offerings of, any of these businesses or individuals or the content of their websites. Idaho Power, IDACORP, Inc., and its subsidiaries do not assume any responsibility or liability for the actions, products, services, and content of these and any other third parties. You should carefully review their privacy statements and other conditions of use as your use of the third-party sites and the data you provide on such sites is at your own risk.

Further, in the event that you upload, post or submit your data or information to our pages or feeds on third-party social media platforms (e.g., Facebook page, LinkedIn page, Instagram page, or X feed), you hereby grant Idaho Power a nonexclusive, royalty-free, worldwide, perpetual, irrevocable and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and publicly display your data or information, in whole or in part, in any manner or media and for any purpose whatsoever at our sole discretion, including, without limitation, for publicity, promotional, advertising, trade, business, illustration, artistic, and other commercial and noncommercial purposes. However, Idaho Power will only share personal information that you provide in accordance with our Privacy Policy.

9. CHANGES, SUSPENSION AND DISCONTINUANCE

Idaho Power and its parent company and affiliates reserve the right to make changes to, suspend, or discontinue (temporarily or permanently) the Site or any features or portion of the Site at any time. You agree that Idaho Power will not be liable to you or to any third party for any such change, suspension, or discontinuance.

Idaho Power and its parent company and affiliates also reserves the right to deny access to the Site or to any features or portions of the Site, suspend or terminate your account on the Site, cancel orders for products or services, or refuse service at any time and for any reason, including if, in our opinion, you have violated any provision of these Terms and Conditions. In the event we suspend or terminate your access to the Site or your account, you will continue to be bound by these Terms and Conditions that were in effect as of the date of such suspension or termination.

10. DISCLAIMERS

10.1 While Idaho Power attempts to include accurate information in this Site, occasional errors or omissions may occur. Idaho Power makes no representations regarding the accuracy of the information provided. THIS SITE IS PROVIDED TO YOU “AS IS” AND ON AN “AS AVAILABLE” BASIS. IDAHO POWER MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR PARTICULAR PURPOSE, ACCURACY, AND COMPLETENESS. IDAHO POWER DOES NOT WARRANT THAT THE SITE IS EITHER ERROR-FREE IN CONTENT OR FREE OF ANY VIRUSES OR OTHER HARMFUL COMPONENTS. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

10.2 IDAHO POWER DISCLAIMS ALL RESPONSIBILITY FOR ANY LOSS, INJURY, CLAIM, LIABILITY OR DAMAGE OF ANY KIND RESULTING FROM, ARISING OUT OF, OR ANY WAY RELATED TO (A) ANY ERRORS IN OR OMISSIONS FROM THIS SITE AND ITS CONTENT, INCLUDING, BUT NOT LIMITED TO, TECHNICAL INACCURACIES AND TYPOGRAPHICAL ERRORS, (B) ANY THIRD PARTY SITES OR CONTENT THEREIN DIRECTLY OR INDIRECTLY ACCESSED THROUGH LINKS IN THIS SITE, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS IN OR OMISSIONS THEREFROM, (C) THE UNAVAILABILITY OF THIS SITE OR ANY PORTION THEREOF, (D) YOUR USE OF THIS SITE OR OUR SUPPORT SERVICES, OR (E) YOUR USE OF ANY EQUIPMENT OR SOFTWARE IN CONNECTION WITH THIS SITE.

11. LIMITATIONS OF LIABILITY

A COVERED PARTY (AS DEFINED BELOW) SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ATTORNEYS’ FEES AND LOST PROFITS OR SAVINGS) IN ANY WAY DUE TO, RESULTING FROM, OR ARISING IN CONNECTION WITH THIS SITE, INCLUDING ITS CONTENT, REGARDLESS OF WHETHER CAUSED BY ANY COVERED PARTY’S TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. “Covered Party” means Idaho Power, its affiliates, any officer, director, employee, parent company, subcontractor, agent, successor or assign of Idaho Power or its affiliates or parent company.

THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY OF ANY COVERED PARTY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

12. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold any Covered Party harmless for, from, and against any claims, liabilities, losses, damages, demands, judgments, awards, costs, and expenses (including reasonable attorneys’ fees) (“Claims”) arising out of or resulting from your (a) use of the Site or any services or items obtained through the Site, (b) the content you submit to Idaho Power, (c) your violation, misappropriation or infringement of any rights of another (including intellectual property rights or privacy rights), or (d) your violation of these Terms and Conditions. You will promptly notify Covered Parties of any third-party Claims, cooperate with Covered Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including, but not limited to, attorneys’ fees). You also agree that the Covered Parties will have control of the defense or settlement, at Idaho Power’s sole option, of any third-party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and Idaho Power or the other Covered Parties. Your indemnification, defense, and hold harmless obligations will survive the termination of your use of the Site and these Terms and Conditions.

13. DISPUTE RESOLUTION; BINDING ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND IDAHO POWER TO ARBITRATE CERTAIN DISPUTES ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF, UNLESS YOU TIMELY OPT OUT AS DESCRIBED BELOW. YOU AND IDAHO POWER WAIVE THE RIGHT TO A JURY TRIAL. NO CLASS, COLLECTIVE, OR REPRESENTATIVE ACTIONS OR ARBITRATIONS ARE PERMITTED EXCEPT TO THE EXTENT PUBLIC INJUNCTIVE RELIEF MAY BE SOUGHT IN A COURT AS PROVIDED BELOW.

13.1. SCOPE. This Section 13 applies to any dispute, claim, or controversy between you and Idaho Power that arises out of or relates to these Terms and Conditions, your account or billing, our communications with you (including telephone, text, and online tracking technologies), or our services, including statutory and common‑law claims (collectively, “Disputes”). This Section does not prevent either party from bringing an individual action in small claims court in the county of your billing address, or from seeking temporary or preliminary injunctive or other equitable relief in a court of competent jurisdiction to prevent the unauthorized use, misuse, or infringement of intellectual property or confidential information. This Section does not require arbitration of claims for public injunctive relief to the extent such claims are not arbitrable as a matter of law; such claims may be brought in court as set forth below.

13.2. Informal Resolution First. Before either party initiates arbitration, the parties agree to attempt to resolve the Dispute informally. You must send a written notice describing the nature and basis of the claim and the specific relief sought to: Idaho Power Company, Attn: Legal Department, P.O. Box 70, Boise, ID 83707, and, if available, by email to legal@idahopower.com. Our notice to you will be sent to your billing address and, if available, your email address. If the Dispute is not resolved within sixty (60) days after the notice is received, either party may commence arbitration (or, if permitted above, proceed in court). This informal process is a condition precedent to filing for arbitration.

13.3. Arbitration Procedure. Any arbitration will be administered by JAMS pursuant to the JAMS Consumer Arbitration Minimum Standards and the JAMS Streamlined Arbitration Rules and Procedures then in effect (together, the “JAMS Rules”). If JAMS is unavailable, the American Arbitration Association (“AAA”) will administer the arbitration under the AAA Consumer Arbitration Rules. The JAMS Rules (and, if applicable, the AAA Rules) are incorporated by reference. Unless you and Idaho Power agree otherwise, a single neutral arbitrator will conduct the arbitration. The arbitration will be held in the county of your billing address, or at another location you and Idaho Power agree upon, or by video conference or telephonically to the extent permitted by the applicable rules. To the extent the administrator maintains any mass‑filing protocols, those protocols apply only to the extent they are consistent with the Mass Arbitration provisions of this Section 13; where inconsistent, this Section 13 controls.

13.4. Fees and Costs. For any arbitration you initiate, you will be responsible only for the consumer filing fee under the applicable administrator’s rules, up to a maximum of $250; Idaho Power will pay all other administrative fees, arbitrator fees, and costs. For any arbitration Idaho Power initiates, Idaho Power will pay all filing, administrative, and arbitrator fees. The arbitrator may award fees and costs to the prevailing party to the extent permitted by applicable law.

13.5. Authority of Arbitrator; Delegation. The Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), governs the interpretation and enforcement of this Section 13. Except as provided under the “Class and Representative Action Waiver,” “Public Injunctive Relief,” and “Mass Arbitration” provisions, the arbitrator has the exclusive authority to resolve all Disputes, including all procedural and substantive questions and disputes about the enforceability, interpretation, scope, or applicability of this Section 13, including the question of arbitrability. The arbitrator may award the same individualized remedies that a court could award. The arbitrator may not preside over any form of class, collective, consolidated, or representative proceeding.

13.6. Class and Representative Action Waiver. You and Idaho Power agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, mass, or representative action or proceeding. Unless both you and Idaho Power agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of a class, collective, mass, or representative proceeding.

13.7. Public Injunctive Relief. Notwithstanding anything to the contrary, if a claim for public injunctive relief is not subject to arbitration as a matter of law, you and Idaho Power agree that such a claim will be adjudicated in a court of competent jurisdiction as set forth under “Court Proceedings; Venue; Enforcement” below. All other claims, including claims for individual monetary, declaratory, or injunctive relief, will be resolved in arbitration. The parties agree to stay any court proceedings for public injunctive relief pending the outcome of the arbitration of all arbitrable claims.

13.8. Mass Arbitration. If, at any time, twenty‑five (25) or more similar demands for arbitration are filed or threatened against Idaho Power that share common issues of law or fact and are brought by the same or coordinated counsel or organization (a “Mass Arbitration”), a staged and batched process will apply to promote efficient, fair, and cost‑effective resolution while preserving individualized adjudication. The arbitration administrator will assign a unique sequential number to each demand and, if not already provided, require a short, standardized statement of each claimant’s individualized facts and requested relief. The parties will proceed with individual arbitrations for the first ten (10) sequentially numbered claims as bellwether matters before separate arbitrators, and all other arbitrations will be stayed. Within thirty (30) days after the final bellwether award becomes final, the parties will participate in good‑faith, confidential global mediation with a mutually agreed mediator to attempt to resolve all remaining claims. If claims remain unresolved after mediation, they will be administered in randomized batches of no more than twenty (20) claims at a time, with each batch proceeding only after the prior batch is completed and any associated fees becoming due only when a batch commences. Notwithstanding anything to the contrary in the administrator’s rules, for demands beyond the bellwethers no filing, case‑initiation, or arbitrator fees shall be due from either party until a claim is placed into an active batch; Idaho Power will pay all administrative and arbitrator fees for each active batch after the consumer has paid any applicable consumer filing fee, capped at $250 per claimant, unless the arbitrator determines a claim is frivolous under Rule 11 or analogous standards. Fee allocation for any global mediator will be shared equally unless prohibited by applicable law or the mediator requires a different allocation, in which case Idaho Power will pay the greater share permitted by law. The arbitrators presiding over the bellwethers may issue non‑binding procedural recommendations to streamline subsequent batches. The parties will cooperate on reasonable, proportionate discovery protocols, including the use of exemplar discovery and protective orders, and the arbitrators may coordinate scheduling across batches to prevent prejudice and undue burden. Nothing in this Mass Arbitration provision authorizes class‑wide or representative proceedings, consolidation of claims for hearing or decision, or issue‑class treatment. To the extent the arbitration administrator’s mass‑filing procedures conflict with this Section 13, this Section 13 governs. If a court of competent jurisdiction holds that the Mass Arbitration provisions in this Section are unenforceable as to some or all claims, or if the arbitration administrator declines to administer demands consistent with this Section and the parties cannot agree on a substitute administrator, then the unenforceable portion will be severed and the remaining arbitration provisions will remain in force. For any claims that cannot feasibly be administered on the individualized, staged, and batched basis described above, the parties agree to litigate those claims on an individual basis in a court of competent jurisdiction, while any arbitrable claims proceed in arbitration.

13.9. Confidentiality. The arbitrator, you, and Idaho Power will maintain the confidentiality of the arbitration proceedings, awards, and related materials, except to the extent disclosure is necessary to prepare for or conduct the arbitration hearing, in connection with a court application or proceeding, to enforce or vacate an award, or as otherwise required by law.

13.10. Court Proceedings; Venue; Enforcement. Exclusive jurisdiction for any court proceeding permitted under this Section 13, including to seek temporary or preliminary injunctive relief, to adjudicate a claim for public injunctive relief if not arbitrable, or to enforce or confirm an arbitration award, lies in the state or federal courts located in Idaho, and you and Idaho Power consent to personal jurisdiction and venue in those courts for such purposes.

13.11. Opt‑Out. You may opt out of this agreement to arbitrate within thirty (30) days from the date you first accept these Terms and Conditions by sending a notice stating your decision to opt out, along with your full name, service address, email address, and telephone number, to Idaho Power Company, Attn: Legal Department, P.O. Box 70, Boise, ID 83707, and, if available, by email to legal@idahopower.com. Your opt‑out will apply only to this version of Section 13. If you opt out, Disputes will be resolved in accordance with Section 13.12.

13.12. Severability. If any provision of this Section 13 is found unenforceable as to a particular claim or remedy, that provision will be severed as to that claim or remedy and the remainder of Section 13 will remain in force to the fullest extent permitted by law. If the Class and Representative Action Waiver is found unenforceable as to a particular claim, then that claim must be litigated in court and not in arbitration, and litigation of such claims will be stayed pending the outcome of any individual claims in arbitration.

13.13. Arbitration / Procedural Law. This Section 13 evidences a transaction involving interstate commerce. Accordingly, the FAA governs the interpretation and enforcement of this Section 13. Where state law is relevant to any issue relating to arbitration, the laws of the State of Idaho apply without regard to conflict‑of‑law principles.

14. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Idaho, USA (without reference to its choice of law provisions), as they apply to agreements made and performed in the State of Idaho. All disputes concerning these Terms and Conditions that are not subject to arbitration or cannot be heard in small claims court shall be heard in either the Judicial District Courts of the State of Idaho or the United States District Court for the District of Idaho, and each of the parties hereby waives any objection that it may have to the laying of venue in such courts. Further, the Site is hosted in the United States of America. If you are located outside of the United States of America and you contact us, please be advised that any information you provide to us will be transferred to the United States of America and that by submitting information, you explicitly authorize such transfer.

15. ENTIRE AGREEMENT; WAIVER; SEVERABILITY

These Terms and Conditions constitute the entire agreement between you and Idaho Power relating to your access to and use of the Site. These Terms and Conditions, and any rights granted hereunder, may not be transferred, or assigned by you without the prior written consent of Idaho Power. No waiver of any provision of these Terms and Conditions will constitute a waiver of such provision in any prior, concurrent, or subsequent circumstance, and Idaho Power’s failure to assert any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. If any provision of these Terms and Conditions is unlawful, void, or unenforceable, then that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability.

16. IDAHO POWER ALERTS

Our program will use three short code numbers to send text messages to end users through our SMS program:

68294: outage alerts
58218: billing, payment, login notifications and OTP codes
25794: service alerts

For your Idaho Power account(s): Opt-out by logging into My Account or contacting us at or 1-800-488-6151.

You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance. You can also get help directly by contacting us at customerwebmail@idahopower.com or 1-800-488-6151.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on bill, payment and login activity. If you have questions about your text plan or data plan, it is best to contact your wireless provider.

If you have questions regarding privacy of information shared by SMS, please read our privacy policy.

17. CONTACT INFORMATION

If you have any questions about the Site or these Terms and Conditions, please contact us. Any notices to you may be made via either e-mail or postal mail to the address in Idaho Power’s records or via posting on the Idaho Power Site. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing.