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Billing and Payment General Information
Customer Service Phone Numbers
Personal assistance is available Monday through Friday from 7:30 a.m. to 6:30 p.m. Mountain Time. Our automated phone system can help you access your Idaho Power account 24 hours a day. Please be prepared to provide your account number.
- In the Treasure Valley: 208-388-2323
- Outside the Treasure Valley: 1-800-488-6151
- Request a call back from a member of our Customer Care Team.
To request underground utility marking (Dig Line), call Call 811.
Payment Mailing AddressProcessing Center
P.O. Box 5381
Carol Stream, IL 60197-5381
Corporate Headquarters (Location)1221 West Idaho St.
Boise, ID 83702
Corporate Headquarters (Mailing Address)Idaho Power
P.O. Box 70
Boise, ID 83707
Use the form below for comments, questions or feedback. Depending on the nature of your inquiry, it could take 2 to 3 business days for a response. If you have an urgent request or a question regarding your account or bill, please contact our Customer Care Team at 208-388-2323 or 1-800-488-6151 (outside the Treasure Valley) so we can verify your identity and provide a timely response.