Beware of Scams Targeting Idaho Power Customers

This week is National Consumer Protection Week, and Idaho Power reminds customers to remain vigilant against scammers.

Phone scams targeting Idaho Power customers — both homes and businesses — have been on the rise. These scams involve spoofing Idaho Power’s phone number and demanding immediate payment or service will be disconnected. Idaho Power never demands payment over the phone or requests payment through pre-paid cards.

Be aware of these common scams. Idaho Power NEVER:

  • Demands immediate payment over the phone
  • Requires a payment for a defective meter
  • Asks for same-day payment via pre-paid cards, such as the Green Dot MoneyPak
  • Accepts pre-paid cards, like Visa or Green Dot
  • Asks customers to pay using Bitcoin or QR codes

One way to stop scammers is to be familiar with your account. Use My Account or download their mobile app to check your bill details, sign up for account alerts, and make secure payments.

If you are contacted by someone claiming to be from Idaho Power and anything seems suspicious, hang up and call Idaho Power Customer Service immediately at 208-388-2323 or 1-800-488-6151 (outside the Treasure Valley).

For more information, visit idahopower.com/scams.

Alexis Freeman
Marketing Specialist
afreeman@idahopower.com
208-388-2291