Introduction to our privacy practices
This Privacy Policy describes how Idaho Power Company (“Idaho Power,” “we,” “us,” or “our”) collects, uses, and shares information about you on www.idahopower.com, all other websites owned and operated by Idaho Power, including mobile websites, and Idaho Power’s mobile applications (collectively, “Site”), and the choices we offer you regarding your information.
Please read this Privacy Policy carefully. If you are a resident of California, please also read our Privacy Notice for California Residents, which is incorporated in this Privacy Policy by this reference.
What kind of information does Idaho Power collect from site visitors?
When you visit the Idaho Power Site, Idaho Power may collect the following types of information:
- Statistical and usage information — Idaho Power receives and stores certain types of information when you interact with Idaho Power’s Site to monitor proper functionality, determine areas of continuous improvement, and to support Site analytics and marketing and customer service efforts. This is aggregated information and may include information on items such as: how many visitors come to the Site, how they navigate through the Site, which browsers they use, etc. To collect this information, we use tracking technologies such as cookies (as described below).
- Information you provide directly to us — When you directly submit personally identifiable information in online forms, registration forms, and surveys, or when you register on the Site to access your Idaho Power account information, Idaho Power may use that information to help Idaho Power identify you, authenticate you, provide services to you, and seek to provide you better service in the future. Examples of personally identifiable information that you may provide directly to us on our Site include your name, mailing or service address, telephone number, email address, account number, bank account or credit card numbers, Social Security Number and driver’s license number.
- Information we obtain from other sources — We may also obtain information about you from other sources, such as from a credit check performed when you apply for certain Idaho Power services.
- Information we collect automatically — We may also collect information by automated means, such as information about the devices you use to access the internet (e.g., the IP address and the type of the device, operating system and browser); dates, times and duration of visits to the Site (including whether you are a repeat or first time visitor); and information associated with actions taken on the Site (such as page views and areas of the Site navigated to). Additionally, when you access the Site using a mobile device, including via our mobile application, we may collect and process real-time information about the location of your device. If you initially permit the collection of this precise location information from your mobile device per the permission system used by your mobile operating system, you can later disable it by changing the location settings on your mobile device. Disabling the collection of precise location may limit your ability to use certain features of our Site on your mobile device. Additionally, disabling the collection of precise location from your mobile device will not limit our ability to infer your approximate location from your IP address.
Note that you may be able to sign into your account on our mobile application using the features native to your mobile device that use touch and face verification to authenticate you. While Idaho Power is notified by your device whether authentication is successful, any face or fingerprint authentication information is stored and processed by your mobile operating system provider, and Idaho Power does not have access to this information.
How does Idaho Power use the information it collects?
Idaho Power uses your information to provide requested services and to support our business functions. For example, we may use your information to fulfill your requests for products and services and communicate with you about those requests; help you quickly find and/or receive information about Idaho Power or one of its affiliated companies; register and service your account; make electronic payments on your account; administer surveys; provide customer service; improve the content of our Site; operate, evaluate, and improve the products and services we offer; alert you to updated information and services; protect the security or integrity of our Site and our business; enforce our Terms and Conditions and other agreements with you; comply with applicable legal requirements and industry standards; and answer your questions; and carry out any other purpose described to you at the time the information was collected.
Idaho Power may share personally identifiable information you provide to us in the following circumstances or as otherwise described in this policy:
- Making the information available to third parties who are providing a product, service, or information that you have requested;
- Making the information available to third parties who provide services to Idaho Power, such as third parties performing computer-related services, bank account or credit card payment processing, employment services, credit reporting, or debt collection (in the event of account default);
- To identify and authenticate visitors, for example, to determine if you are an account holder;
- When Idaho Power believes that disclosure of the information is necessary to investigate, prevent, or take action regarding any illegal activities, interference with the operation of our Site, application or enforcement of our Terms and Conditions and other agreements with you or protection of the rights, property, or safety of Idaho Power, users of the Site, or others;
- When we are required to do so by federal or state law, subpoena, or court order, at the request of state or federal regulatory agencies or commissions, or as we believe is legally appropriate or necessary (for example, with lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests); and
- In connection with or during negotiation of any merger, sale or transfer of company assets, financing, reorganization or restructuring.
We may also combine the information we collect with publicly available information and with that of other users of the Site. For example, we may use your and other users’ non-identifiable, aggregated data to improve the services we offer, for statistical analysis, and for other business purposes. We reserve the right to use and share any aggregated or de-identified information that cannot reasonably be used to identify you.
We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
Data obtained through the short code program (see the Terms and Conditions page) will not be shared with any third-parties for their marketing reasons/purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Email communications from Idaho Power
In addition to communicating via email regarding your specific needs and requests, we may also communicate with you regarding relevant news and information about rates, products, services, promotions and other items of interest through use of email communication. If you do not wish to receive email communication from Idaho Power, please Contact Us to request removal from Idaho Power’s electronic mailing lists or follow the unsubscribe instructions contained in each email. Otherwise, we will presume email is an acceptable and effective means of communicating with you. Please note that you may not opt-out of certain forms of service-related communications.
Use of cookies and tracking technologies
We and those that perform work for us may use tracking technologies, such as cookies, to collect information about you.
Cookies. A “cookie” is a piece of data stored by each user’s browser on your hard drive or device memory that contains information about the user of the computer or other internet-connected device. We use cookies to recognize return visitors and deliver web content in accordance with your interests. Cookies allow Idaho Power to track and target the interests of users and better tailor Idaho Power’s Site to match your preferences. You may be able to adjust the settings on your internet browser to erase cookies from your hard drive, block cookies, or give you a warning before a cookie is stored. Please refer to your browser’s instructions for help with these options. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your mobile device. Please note the placement of cookies may be necessary in order to register for any of Idaho Power’s online products or services, so disabling cookies may affect your ability to access these products or services.
Advertising and Anlaytics. Idaho Power allows others to collect certain information when you visit its Site and to use that information to deliver advertisements for Idaho Power services and provide analytics services to Idaho Power when you visit this Site or other websites. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Site and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by Idaho Power and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Site and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices. Your mobile device may also include a feature that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes.
Accessing and correcting your information
You can review and change your information by logging into your account or by contacting us as described below.
Linked websites and social networks
Idaho Power’s Site contains links to various other websites and social media pages of third parties. Please be aware that these other websites have privacy policies and terms and conditions that differ from those of Idaho Power. We recommend that you review the privacy practices and policies and terms and conditions of those external websites. Idaho Power is in no way responsible for either the content of those linked websites or your privacy once you have linked onto other websites. Any use of external links is at your sole discretion.
Idaho Power’s right to change privacy policies and practices
Idaho Power reserves the right to make changes to any part of this Privacy Policy at its sole discretion, at any time and without prior notice. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. If we make significant changes to this Privacy Policy, we will provide you with additional notice (such as by adding a statement to our website or sending you a notification). To continue to stay informed about our information practices, please check this Privacy Policy frequently. This Privacy Policy is not intended to and does not create any contractual or legal rights in or on behalf of any person or organization. Your continued use of this Site following any such change will constitute acceptance of those changes.
Contact information
If you have questions or comments on this Privacy Policy, please contact us.